Refund Policy

The Founder plan is non-refundable. It is a lifetime seat from a limited, numbered batch, paid only once, and this condition is shown before payment, when you choose the plan and at checkout.

This does not affect situations provided for by law that do not depend on withdrawal, such as duplicate or improper charges (see below).

Article 49 of the Brazilian Consumer Protection Code gives anyone who buys outside a physical store, such as online, the right to withdraw within 7 days. On the Monthly and Annual plans, you can request a full refund within 7 calendar days of the first paid charge on your account.

If the subscription started with a free period, the first charge happens at its end, and the deadline counts from then.

Switching from Monthly to Annual is a new contract: the switch charge has its own 7 calendar days, counted from that payment, even if your first charge was earlier.

If you ask for a refund within that period, we refund the amount charged for the switch and your subscription goes back to Monthly until the end of the period you had already paid. On a card, nothing is charged until then; on Pix, if Monthly auto-renewal has already ended, access lasts until that date and you can subscribe again anytime.

Monthly charges made before the switch follow the general rule, from your account’s first charge.

There is no prorated refund. You can cancel renewal anytime; cancellation takes effect at the end of the period already paid, and access continues until then.

• Under Account → Billing, the Request a refund button appears while the deadline is open. You can also write to contato@elyra.sh.
• The team reviews the request and returns the amount through the same payment method: a card reversal or a Pix return to the original account. For cards, how long the credit takes to appear depends on the issuer.
• Once the refund is complete, the subscription is cancelled and the license stops working — except for a refund of the switch to Annual, where you go back to Monthly (see above).

Duplicate charges or charges made by our mistake are refunded on any plan, Founder included, even after the 7-day period.

Before disputing a charge with your bank (chargeback), talk to us at contato@elyra.sh — we will solve it faster. An open dispute suspends the license while it is under review (see the Fair Use Policy).