Delete your Elyra account

• Your password (which we only store as a hash), your Google or GitHub sign-ins, your profile picture, your Elyra Cloud username and your dashboard preferences, such as your company.
• Your name and email, together with the account itself, if it never had a charge, a free trial, or a commission or anti-fraud review in the referral program. If it did, they are kept for the reason explained under “What is kept”.
• Open sessions in the browser, in the apps and in Elyra Cloud, and confirmation codes and links not yet used.
• Your license and activated devices: Elyra stops opening on them with this account.
• The app’s daily usage history, your position in the ranking and your installer download history.
• The suggestions and votes you left in the dashboard.
• Error reports linked to your account or license, with their attachments and the copies on GitHub.
• Your waitlist entry and your beta invite, if any.

Name and email, if there were charges

If the account had a charge, a free trial, or a commission or anti-fraud review in the referral program, your name and email stay linked to that history, for the same period, only to prove charges, refunds, commissions and anti-fraud reviews. They no longer give access: on deletion we erase the password, the sign-ins and the sessions, and the account is blocked, so no one can sign in to it anymore, whether with a password or with Google or GitHub.

Charge history and accepted Terms

Plan, amount, dates, status and refunds of your charges, extra seat purchases and commissions, and the version of the Terms of Use you accepted. If you bought extra seats, the license they belong to is also kept, revoked, as part of that history. Kept for as long as tax and consumer law require, even after the account is deleted, to prove a charge or a refund.

Payment details on each charge

Card: brand, type, last four digits, expiry date, issuing country, the digital wallet used and a keyed fingerprint (HMAC) of the card. Pix: the payer’s masked name, keyed fingerprints (HMAC) of the CPF, its last four digits and the postal code (CEP). Never the card number or the full CPF. Kept with the charge history, for the same period, to prove who paid each charge.

Free trial markers

Keyed fingerprints (HMAC) of the card, email, CPF or device that already used the free trial, never the value itself. Kept with no expiry date, so the trial cannot be repeated.

Elyra Cloud address

If you used Elyra Cloud, your server address (with your username, as <name>-cloud.elyra.sh) stays in the internal record of the tunnel removal. The address stops working, but the record is kept with no expiry date: it is what keeps the removal from being left half-done or repeated.

Anonymous usage totals

App usage counts remain added up, but with no link to you.

If, while handling your request, we find other data that must be kept, we tell you which, why and for how long, in our reply.

Deletion is permanent: the account, the license and access to Elyra cannot be recovered afterwards.

If you have an active subscription, we cancel it before deleting the account. Requesting deletion is not requesting a refund: for that, see the Refund Policy.

Prefer to write? Send the request to contato@elyra.sh from your account email.

How we handle your data and your rights: Privacy Policy.